{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Description:","type":"text"}]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"text":"This article will show you how to do the following.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Enable Caller ID Prepend","type":"text"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"false

Caller ID Prepend enables you to set specific caller ID information for internal transfers/calls.

","nestedContent":{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Caller ID Prepend enables you to set specific caller ID information for internal transfers/calls.","type":"text"}]}]}],"version":1}}}}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Methods:","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"Enable via SmartPBX Groups

Login to the Audian Portal.
Click the 9 square button at the top right of the screen.
Click on the Smart PBX app.
Click the Groups tab on the left.
Click the Groups Features field for the preferred group.
Select Caller ID Prepend.
Click the Disabled toggle switch to enable.
Enter the preferred name in the Caller ID Name prefix field, and then click Save Changes.

","nestedContent":{"type":"doc","content":[{"type":"expand","attrs":{"title":"Enable via SmartPBX Groups"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Login to the Audian Portal","type":"text","marks":[{"type":"link","attrs":{"href":"https://confluence.audian.com/display/SUPD/Login+to+the+Audian+Portal"}},{"type":"strong"}]},{"text":".","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the ","type":"text"},{"text":"9 square button","type":"text","marks":[{"type":"strong"}]},{"text":" at the top right of the screen.","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"5725816c-2738-4dbd-8ba6-6f4ba480c6b7","collection":"contentId-1579231","height":""}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on the ","type":"text"},{"text":"Smart PBX ","type":"text","marks":[{"type":"strong"}]},{"text":"app.","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"42ff97a5-500d-44cb-83b9-a05fb3a68f71","collection":"contentId-1579231","height":""}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the","type":"text"},{"text":" Groups","type":"text","marks":[{"type":"strong"}]},{"text":" tab on the left.","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"7a86151c-2f18-488c-bd5c-960640eedf03","collection":"contentId-1579231","height":"46"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the ","type":"text"},{"text":"Groups Features","type":"text","marks":[{"type":"strong"}]},{"text":" field for the preferred group.","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"76e3f5f9-f1f9-4c3e-b3b1-8b7a38d547fa","collection":"contentId-1579231","height":"93"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select ","type":"text"},{"text":"Caller ID Prepend","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"ae3166c9-3db4-43e5-862a-35a23c758c27","collection":"contentId-1579231","height":"250"}}},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the ","type":"text"},{"text":"Disabled","type":"text","marks":[{"type":"strong"}]},{"text":" toggle switch to enable.","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"0dab01f4-c953-4a8a-9ca6-e0e9a777947b","collection":"contentId-1579231","height":"94"}}},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Enter the preferred name in the ","type":"text"},{"text":"Caller ID Name prefix","type":"text","marks":[{"type":"strong"}]},{"text":" field, and then click ","type":"text"},{"text":"Save Changes","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"820fda23-d400-488d-8d09-95e9596b3892","collection":"contentId-1579231","height":"174"}}},{"type":"hardBreak"}]}]}]}]}],"version":1},"reason":"An expand macro in a panel macro can't be created or edited in the new editor."}}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"","parameters":{"cxhtml":"Enable via CallFlows

Login to the Audian Portal
Click the 9 square button at the top right of the screen.
Click on Callflows, then click on Callflows once more.
Select Callflows.
Select the preferred call flow from the list on the left.
Drag and drop the Prepend option from the right, make sure it is before any action that will dial a user or ring group.
If placing the Prepend action in a menu, select the preferred option for that menu and then click Save. (IE: Default, Press #1, etc...)
Enter the preferred Caller-ID name Prefix and Caller-ID Number Prefix, and then click Save.
Build out the rest of the call flow as needed, and then click Save changes.

","nestedContent":{"type":"doc","content":[{"type":"expand","attrs":{"title":"Enable via CallFlows"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Login to the Audian Portal","type":"text","marks":[{"type":"link","attrs":{"href":"https://wiki.audian.com/display/SUPD/Login+to+the+Audian+Portal"}},{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click the ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"9 square button","type":"text","marks":[{"type":"strong"}]},{"text":" at the top right of the screen.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"5725816c-2738-4dbd-8ba6-6f4ba480c6b7","collection":"contentId-1579231","height":""}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on ","type":"text"},{"text":"Callflows","type":"text","marks":[{"type":"strong"}]},{"text":", then click on","type":"text"},{"text":" Callflows ","type":"text","marks":[{"type":"strong"}]},{"text":"once more","type":"text"},{"text":".","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"13993765-c890-4b2d-a2eb-43551425a0ec","collection":"contentId-1579231","height":""}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select","type":"text"},{"text":" Callflows","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"ba8b4bb4-8f1e-40f5-98b1-2626c1ebefa1","collection":"contentId-1579231","height":"250"}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select the preferred call flow","type":"text","marks":[{"type":"strong"}]},{"text":" from the list on the left.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Drag and drop the ","type":"text"},{"text":"Prepend","type":"text","marks":[{"type":"strong"}]},{"text":" option from the right, make sure it is before any action that will dial a user or ring group.","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"311ff3b6-634e-49df-a3f1-e8be74cd12f6","collection":"contentId-1579231","height":""}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If placing the Prepend action in a menu, ","type":"text"},{"text":"select the preferred option for that menu ","type":"text","marks":[{"type":"strong"}]},{"text":"and then click ","type":"text"},{"text":"Save","type":"text","marks":[{"type":"strong"}]},{"text":". (IE: Default, Press #1, etc...)","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"ea418efb-3915-42c3-ad5c-95bb2d147376","collection":"contentId-1579231","height":""}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Enter the preferred ","type":"text"},{"text":"Caller-ID name Prefix ","type":"text","marks":[{"type":"strong"}]},{"text":"and ","type":"text"},{"text":"Caller-ID ","type":"text","marks":[{"type":"strong"}]},{"text":"Number Prefix","type":"text","marks":[{"type":"strong"}]},{"text":", and then click ","type":"text"},{"text":"Save","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"bf16f193-02e0-414a-9249-fd9f11710985","collection":"contentId-1579231","height":""}}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Build out the rest of the call flow as needed, and then click ","type":"text"},{"text":"Save changes","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"inline-media-image","parameters":{"width":"","id":"5d51af4e-4465-4f88-88b0-09b2ab76bf99","collection":"contentId-1579231","height":""}}},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"hardBreak"}]}]}]}]}],"version":1},"reason":"An expand macro in a panel macro can't be created or edited in the new editor."}}}]}],"version":1}