How To - Set Caller ID by Device

Owned by David Klein
Last updated: Mar 07, 2023 by Eric Ronhovde

This article will show you how to do the following:

  • Enable and set Caller ID at the device level.

Important: For most accounts, it is not necessary to set the Caller-ID settings at the device level, this is now done in the SPBX app at the user level. If Caller-ID is set via CallFlows, leave notes on the account in SPBX.

Method:

  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Callflows app.

  4. Click on Device.

  5. Select the desired device from the list on the left.

  6. Click on Advanced at the top right.

  7. Click the Caller-ID tab at the top.
  8. Enter the appropriate information in each field,
    • Presence ID field, enter the extension number for the user.
    • In-House calls field, Enter the Business name and phone number. (This is what shows up when calling 611 or 844-611-6110 for support)
    • Outbound Calls field, Enter the Business name and phone number. (This is what shows up when dialing any other phone number)
    • Emergency field, Enter a Business name and phone number. (This is what shows up on outbound calls to Emergency services)


  9. Click the Save button, at the bottom right.