This section will provide articles helpful to new customers setting up their accounts.

Account Setup & User Setup:

1. Log Into The Audian Portal: This article will get you logged in.

2. Enable Smart PBX: This article will show you how to activate account applications like Smart PBX to get your account setup.

3. Assign The Main Number: In order to setup the phone system this step needs to be done first.

4. Create A User: Once you are logged into the portal and enabled the Smart PBX you can use this article to create a new user.

5. Add A Device: Once the user is created and setup email notification you can then create a device and assign it to the user.

Managing Users:

Before you can create a call flow you will need to create users and assign them to devices.

1. How To - Create A User: Once you are logged in this article will show you how to add a user.

   • How To - Assign Phone Numbers & Extensions: Use this article to assign extensions and direct dial phone numbers to users.

   • How To - Buy Numbers: Use this article to add additional numbers to your account if needed.

   • How To - Add Additional Voicemail Email Notifications Contacts: You can add additional contacts to receive voicemail email notifications.

   • How To - Create Email Notification Rule (Outlook): This makes tracking voicemail notifications really easy in outlook.

   • Audian User Features - SPBX: Guides for enabling various user features, such as Voicemail, Forwarding, Find Me Follow Me and more.

2. How To - Update Username and Email: Change a user's name, email address and other options.

3. How To - Add A Device - SBPX: Once the user is created and setup email notification you can then create a device and assign it to the user.

Account Administration:

This section will help administrators manage and make changes to your account.

1. How To - Create Voicemail Boxes

2. How To - Port Numbers

3. How To - Setup Account Level Caller ID

4. How To - Setup Hold Music

5. How To - View Call Logs

6. How To - Create and Add numbers to Blocklist

Auto Attendant Call Flow Management:

Once the user call flows have been created you can then create menu call flows. 

1. How To Create a Menu: This article outlines how to make a menu to use the press 1 press 2 press 3 feature.

2. Time of Day Routing: Once an auto attendant is created this will allows you to create a open hours menu and closed hours menu for more advanced call flows.