What Is VoIP?

Owned by David Klein
Last updated: Jul 10, 2019 by Eric Ronhovde

Description:

VoIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company. With both Hosted PBX and VoIP, you can work from the office, home, the road, or through your smartphone while utilizing your company’s communications solution.

 Network Diagram

Why use VoIP:

Low Costs:

  • Upfront costs are low with hosted PBX services that do not require expensive hardware, all you need is a VoIP phone.
  • Cost over time is much lower per line then traditional land line phones.
  • Technical support is included with your VoIP service unlike traditional VoIP companies that charge you by the hour.

Functionality:

  • Incoming phone calls are automatically routed to your VOIP phone where ever you plug it into the network. 
  • Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
  • Auto attendants allow you to create professional press 1 press 2 menus to route calls that have endless customization.
  • Hunt groups allow you to ring groups of phones with ease.
  • Holiday scheduling with custom greeting messages or routing calls will make out of office days easy.
  • Calling Features such as Call Forwarding and Screening, Find Me Follow Me, Voicemail, Extension status indicators (Busy, Away or Do Not Disturb), Caller ID, 411(Information), and 611(Support). 
  • Operator Console to allow Admins to see that status of all devices on the account, manage user extensions and change how calls flow into the business, as well as ability to create custom directory for all users.

Usability:

  • Scaleability has never been easier. With hosted services your phone system will never be limited by the growth of your company.
  • VoIP is easy to use with Audian's knowledge database and technical support.
  • Setup is easier than ever! All you need is a connection to the internet and your phone is ready to go.
  • Future proof your phone system with Audian's and our constantly developed features to accommodate to your needs.