Welcome to Audian's Knowledge Database

Dynamic CallerID

Conference Manager

How To - Control The Conference Manager App
How To - Create Conference Bridge HUB & Personal Conference Bridges
How To - Setup and Control the Conference Manager App
Voicemail Manager

Call Center Pro

Call Center Pro - Overview and Highlights
How To - Create a Queue
How To - Add Members to a Queue
How to - Add Users to Members list
How To - View Agent Performance
How To - Navigate the Call Center Pro App (User)
Smart PBX

How To - Use Online Chat Support
Login to the Audian Portal
How To - Enable Account Apps (Account Admin)
How To - Setup Hold Music
User Articles
How To - Export Company Directory
Caller ID
How To - Port Numbers
How To - Create Ring Groups - Smart PBX
Set Custom VLAN settings
How To - Create and Add numbers to Blocklist - SPBX
Call Center Basic

How To - Sign Into A Call Queue
How To - Assign Devices in Call Center
How To - Add a Call Queue
How To - Access the Call Queue Viewer
How To - Add Agents to the Call Center
How To - Assign Agents/Managers to a Call Queue
Operator Console and Operator Console Pro

How To - Use the Operator Console Application
How To - Make a call via the Operator Console Pro
Call Flow Articles

Block Numbers & Anonymous Calls (Blacklist Phone Numbers)
Call Flows
How To - Change a Menu/Auto Attendant Greeting
Ring Group Single Reject Option
Audian Call Recording

User Settings - Audian Call Recording
Call Recordings - Audian Call Recording
Account Settings - Audian Call Recording
Audian User Portal

Audian User Portal - Caller ID
Audian User Portal - Call Forwarding
Audian User Portal - Call History
Audian User Portal - Call Recording
Audian User Portal - Conference Bridge
Audian User Portal - Devices
Audian User Portal - Faxes
Audian User Portal - Voicemail
Audian Account Reporting

How To - Generate Account Report
PBX Manager Articles

Add Numbers to a PBX
Setup A PBX
Fax Manager App

How To - Send Fax via Fax Manager App