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Call Flow Articles

Call Flow Articles

Owned by David Klein
Last updated: Aug 05, 2020 by Eric Ronhovde

Description:

This article outlines all the settings in the Main Numbers tab.


Overview:

Main Company Numbers:

This is where you can assign and un-assign your main number when setting up your call flow.

  1. Click the gear to configure the following settings.
    • Caller-ID (Account level)
    • E911
    • Prepend

Office Hours Schedule:

This is where you can configure your call menus open and closed times for the week.

  • Click Here to learn how to set them up.

Office Holiday Schedule:

This is where you can configure your call menus open and closed for holidays.

  • Click Here to learn how to set them up.

Incoming Call Handling:

This is where you can configure your how incoming calls are handled during open hours, lunch hours, after hours, and holidays.

  • Click Here to learn how to set them up.

Main Conference Number:

This is where you can configure your main conference number.

  • Click Here to learn how to set them up.

Main Faxbox Number:

This is where you can configure your main faxbox number.

  • Click Here to learn how to set them up.