Welcome to Audian's Knowledge Database

Description:

Operator Console enables call managers and admins to manage inbound call traffic easily and efficiently. With the summary view, CEOs and other managerial roles are able to view the productivity of their workers. Users are able to view who is on the phone, how many calls are made, and the amount of time being spent on the phone.

Features:

Live call data such as active calls, timers and inbound/outbound calls
Office activity data such as who is busy/available and caller information
Concurrent call support
Parked calls view
Modern, intuitive user interface
Ability to make, transfer and park calls is available in the Pro version

Overview:

This landing page is a collection of articles and information about this feature.

How To - Use the Operator Console Application

How To - Make a call via the Operator Console Pro

Browser not supported