How To - Verify Phone Registration

Owned by David Klein
Last updated: Aug 13, 2019 by Eric Ronhovde

Description:

This article will show you how to do the following.

  • Verify that a phone is registered

Methods:

Only users with administrator privileges have access to the steps below.

  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click Devices on the left.
  5. The devices will be listed on the left side.
    1. Red: Phone is unregistered.
    2. Green: Phone is registered.

Steps if not registered:

  1. Reboot the phone, unplug any power or Ethernet cables for 5-10 seconds.
  2. Verify cables are plugged in and where they go.
  3. Check phone for IP address. (See Article: How To - Find MAC or IP Address on Phones)
  4. If IP address is found, start a remote session, log into that IP address.
  5. Check the provisioning URL for the device is the correct one for the company. (See Article: /wiki/spaces/SUPD/pages/1578081)