How To - Resolve Missing Voicemail Emails - Outlook

Owned by David Klein
Last updated: Dec 17, 2020 by Eric Ronhovde

Description:

This article will show you how to do the following:

  • Shows you how to resolve voicemail email notifications being blocked in Outlook.

Methods:

We’ve confirmed with Microsoft that they have incorrectly identified our voicemails as spam, and are quarantining our emails.  We need to instruct the following:

  1. Add voicemails.audian.com as a whitelisted domain in office 365
  2. Release any voicemails from quarantine.
  3. Forward those released voicemails to not_junk@office365.microsoft.com