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How To - Report Service Interruption
How To - Report Service Interruption
David Klein
Eric Ronhovde
Owned by David Klein
Description:
This article will help you how to do the following:
- Collect all the information needed for Audian to troubleshoot a service impacting event
Method:
Please copy the questions below and paste them into your email and send this to 611@Audian.com
- Please describe the issue in detail. (If any of the issue below describes what is happening, remove any that do not apply)
- When on a call audio is cutting in and out.
- Direction: Inbound (I cannot hear them), Outbound (They cannot hear me, or Both)
- When on a call the call drops and my phone goes to its idle screen.
- When I try to call the line rings busy.
- When on a call audio is cutting in and out.
- Who is your internet provider?:
(Examples: Comcast, Zipply, Wave) - Please provide a call example when the issue happened.
- Number Called:
- Number of Caller:
- Time the call was placed:
- Specific call examples can also be reported using the Report Call function of the Call Logs.
- Link: How To - View Call Logs
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