Description:

This article will help you how to do the following:

Collect all the information needed for Audian to troubleshoot a service impacting event

Method:

Please copy the questions below and paste them into your email and send this to 611@Audian.com

Please describe the issue in detail. (If any of the issue below describes what is happening, remove any that do not apply)
1. When on a call audio is cutting in and out.
  1. Direction: Inbound (I cannot hear them), Outbound (They cannot hear me, or Both)
2. When on a call the call drops and my phone goes to its idle screen.
3. When I try to call the line rings busy.
Who is your internet provider?:
(Examples: Comcast, Zipply, Wave)
Please provide a call example when the issue happened.
1. Number Called:
2. Number of Caller:
3. Time the call was placed:
- Specific call examples can also be reported using the Report Call function of the Call Logs.