Yealink Troubleshooting

Owned by David Klein
Last updated: Feb 20, 2020 by Eric Ronhovde

Description:

This article will show you how to do the following.

  • How to troubleshoot strange Yealink issues.

Methods:

IssueDescriptionSolution
Yealink T-series phone will not register -ZONEST-series phones currently do not support zones and will fail to register.
  1. Log into the phone and navigate to the Account tab.
  2. Remove the realm (@company.audian.com) from the Register Name & Username.
  3. Click the Confirm button and verify if the phone comes online.
Yealink phones will not factory reset with Audian PW

Phone shows error about 911 address and update with Verizon

will not allow factory reset using 8446116110

Refer to seller, phone has incompatible config file, needs reset before provision on Audian network
Two users call the same person at the same time via BLF key, end up talking to each otherUser A and B both dial User C via BLF key at the same time, users A and B end up on call together and user C just shows missed call."Feature" of Yealink phones, Can be disabled via Yealink site,

is a setting in Account -> Advanced