Description:

This article will show you how to do the following:

Inbound call failures can be characterized by the error you hear when calling the number which are listed below.

Methods:

1. Fast busy

Replicate the issue by calling the number in question on a cell phone.
- If the call goes through try calling the number in question again from the line that failed .
- If doesn’t work call Audian's technical support 844-611-6110, Opt 2.

2. Call Quality

Inbound and Outbound call audio cutting in and out, all audio disappears but call is still showing connected.

See Article: T: Call Quality Troubleshooting

3. Call Cannot be Completed as Dialed

Get examples of failed inbound calls.
Check call logs.
- Look for examples of a call coming in and then trying to transfer/forward to an incorrect extension
Check to see if we own the number being called.
Replicate the issue by calling the number in question on a cell phone.
- If the call goes through, try calling the number in question again from the line that failed.
- If doesn’t work call Audian's technical support 844-611-6110, Opt 2.

4. Call Routes to the Wrong Person/Company

Get examples of failed inbound calls.
Check call logs.
Check for forwarding settings on device and in Smart PBX.
Replicate the issue by calling the number in question on a cell phone.
- If the call goes through, try calling the number in question again from the line that failed.
- If doesn’t work call Audian's technical support 844-611-6110, Opt 2.