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Crestron Mercury Conference System

Crestron Mercury Conference System

Aug 20, 2020

Description:

This article will show you how to do the following:

  • Manually provision the Crestron Mercury Conference system

Methods:

 Create the Device
  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click Devices on the left.

  5. Click Add Device at the top.

  6. Select SIP Phone.

  7. Click The brand of my device is not listed here.

  8. Enter a device name.
  9. For the Username, remove the underscore.
    • Important: The default username will have an underscore – you will need to DELETE this as the Crestron does not support that “character”
  10. Click the Password field and make note of the password provided. The Username, Password, and Realm are needed to enter into the device.
  11. Click Create Device.

 Configure the Device
  1. Locate the devices IP address.
  2. From a web browser, navigate to the devices IP address.
  3. Click Sign In.
  4. When prompted to log in, the Username and Password are both admin.
  5. Navigate to the SIP Settings area and make sure the following settings are there:
  6. Cloud Configuration Service Connection = Disabled
    1. Enable SIP = On
    2. Transport Type = UDP
    3. Server IP Address = The Realm address from device creation (Ex: examplecompany.audian.com)
    4. Port = 5060
    5. Server Username = The username from device creation
      • Note: Ensure that there are no special characters in the username. (0 to 9, A to Z only)
    6. Server Password = The password from device creation
    7. Server Realm = *
    8. Local Extension = The username from device creation
      • Note: Ensure that there are no special characters in the username. (0 to 9, A to Z only)
    9. Proxy Server = The Realm address from device creation (Ex: examplecompany.audian.com)
    10. Assigned Ethernet Port = Adapter 1
      • Note: This will depend on which port you're plugged into.
  7. Click Save.