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Description:

Tip

This article will show you how to do the following.:

  • Set or change the E911 addresses and who is contacted when 911 is called.

Note: An updated E911 form will need to be filled out when a user moves to a different location. (Example: When a user is working from home instead of the office)

Click for the E911 Document.

Methods:

Info
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titleSetting e911 for the account
  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click Caller ID at the top.

  5. Set the Caller ID phone number from the drop down menu.

  6. Enter the Company Caller ID name, and then the Company Emergency (E911) Address.

  7. Click Save Changes.
  8. Fill out and send in an updated E911 Document to support@audian 611@audian.com.
Info
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titleSetting e911 Address per number
  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click Numbers.
  5. Click the Edit icon for phone number to be updated.
  6. Select e911.
  7. Enter a Location Name and address, and then click Add.
  8. Fill out and send in an updated E911 Document to support@audian.com.
Info
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titleSetting e911 Notifications
  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click the Company name at the top of the page.

  5. Click the Emergency Notifications field.

  6. Enter the Description, phone number, toggle SMS and Voice On and Off as desired, and then click Add.

  7. If Email notifications are desired, enter Description, email address set Enabled to On, and then click Add.


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