Description:
This article will show you how to do the following:
- Manage incoming and outgoing fax boxes.
- Send Faxes
- Check Logs to see if faxes where received
Methods:
Inbound Fax:
This section outlines important information on faxes received from a single user or the entire account.
Section Features:
- Selecting any fax box on the account.
- Date range filters
- Downloading faxes
- Fax details
- Deleting faxes
Support Notes:
- This section allows you to confirm if a customer is getting inbound faxes.
- Users can log in to gain access to faxes that might have been lost.
Outbound Fax:
This section outlines outbound faxes sent from the virtual fax service.
Section Features:
- Displays the status if the outbound fax was Successful or Failed.
- Filters to display a specific fax box or all fax boxes.
- Filters the dates at which faxes were sent.
- Ability to download a fax.
- Ability to send a fax.
Support Notes:
- This page will allow you to confirm if a fax failed to be sent.