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Eric Ronhovde

Eric Ronhovde

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Description:

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This article will show you how to do the following:

  • Enable and Disable Single Failure Reject

If enabled, a call will be forcibly moved to the next action in the callflow if any user in the group rejects the call.

Methods:

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  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
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  3. Click the Call Flows app icon.
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  4. Click Call Flows.
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  5. Select the Callflow from the list on the left.
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  6. Double click the Ring group cell in the call flow.
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  7. Toggle the Single Failure Reject option.
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  8. Click Save on Ring Group window.
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  9. Click Save Changes at the top of the callflow
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