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Description:

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Menus or Auto Attendants are the automated system that allows callers to hear a greeting before making a selection between 0-9, and *.

This article will show you how to do the following:

  • Change the greeting played in a menu

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Expand
titleCall Flows Method - Advanced

Description: This method is used when you have the recording files already at hand and would like to upload them directly to the desired menu/call flow.

  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.

  3. Click the Call Flows app icon.

  4. Click Call Flows.
  5. Select the preferred call flow from the left.
  6. Click on the Menu box in the callflow.
  7. Click on Edit Menu Options.
  8. Set the Name, PIN #, and Type from the drop-down menu.
  9. To edit an existing greeting message, click Edit.
  10. Edit the existing greeting as desired.
    • For TTS (Text To Speech): Type the preferred greeting in the provided text box.
    • For Audio: Set the Type drop-down to File. Next, click Change File, and then click Choose file.
  11. Once the greeting has been updated, click Save. If needed, click Save again to finalize the changes to the greeting.
  12. Click the Save Changes button at the top of the callflow.




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