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Description:

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Some customer will want to have the ability to press a number once calls go to voicemail to give them the option to re-route the call to a cell phone or back to the receptionist.

This article will show you how to do the following:

  • Setup a callflow with the option to leave a Voicemail or try users cell/other number.

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Info
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Expand
title2. Setting the Greeting
  1. From the call flow to be edited, click the Voicemail box.
  2. Select Advanced at the top, and then click Options.
  3. Ensure that the Skip Greeting box is checked.
  4. Click Save.
  5. Once back in the call flow view, click Menu.

  6. Click Edit menu options.
  7. Selectthe preferred greeting from the Greeting Message drop down, or click Create.
  8. Give the greeting a name and select the Media Type.

    1. If using a pre-recorded greeting, ensure that Media Type is set to File, and then click Choose File. Select the desired file and clickOpenclick Open.
    2. Click Start to record a greeting via the microphone connected to your computer,
      • Note: This option is only available in the Chrome browser.

    1. If you would like to use the TTS (Text To Speech) type of greeting, ensure that the Media Type is set to TTS.
    2. Enter the greeting that you would like.
  9. Select the type of voice and language to be used.
    • NOTE: If using a differentlanguage option the text will still read out exactly as it is typed into the text field, therefore if using a different language, you will need to type out the greeting in that language.
  10. Click Save.
  11. Click Save again.
  12. Finally, click Save Changes at the top of the callflow.


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