Some customer will want to have the ability to press a number once calls go to voicemail to give them the option to re-route the call to a cell phone or back to the receptionist. This article will show you how to do the following:
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The objective is to replace the unavailable greeting in the voicemail box and place it in the menu so the user has the option to route the call if needed. Therefore it is critical that the user set the voicemail box to "Skip Greeting" to avoid the menu and voicemail box playing the same message. Steps will be provided at the bottom of the article on how to do this. |
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