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Description:

Tip

This article will show you how to do the following:

  • Assign an existing Agent to a call Queue

Note: See Article: How To - Add Agents to the Call Center before preforming these steps.

Methods:

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titleAssign Agents to Call Queue
  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
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  3. Select the Call Center Basic application.
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  4. Select an existing call queue from the list.
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  5. Click the Add Agents button.
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  6. Drag and drop Available Users into the Agents Assigned field.
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  7. Click Save Changes.
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titleAssign Managers to a Call Queue

Once an agent has been assigned to a call queue, they can then be made a "Manager" of that call queue.

  1. Click the Add Managers button.
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  2. Drag and drop an Available Agent that is assigned to this queue into the Managers Assigned section.
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  3. Click Save Changes.

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