How To - Send SMS messages via Email

Owned by Eric Ronhovde
Last updated: Jan 19, 2023

Description:

This article will show you how to do the following:

  • How to send an SMS message via Email

Methods:

Sending SMS:

  1. Open a new email message, in the To: field, enter the phone number, without dashes, dots or spaces @(company domain), this will be provided when SMS is first setup on the account.   Ex: 4255551234@testcompany.sms.audian.com
  2. Leave the Subject field blank.
  3. Type out your message. Removing any signatures or images that would be attached to the message.
  4. Click Send.

Note: Messages should be sent in Plain Text, all signatures removed, and no double spaces/line breaks. These can cause parts of the message to be missed.


Sending SMS from one of multiple Phone numbers:

Sometimes a user is setup to be able to send from multiple phone numbers. When creating the email in these cases, the steps are mostly the same except for the subject line.

  1. Open a new email message, in the To: field, enter the phone number, without dashes, dots or spaces @(company domain), this will be provided when SMS is first setup on the account.   Ex: 4255551234@testcompany.sms.audian.com
  2. In the subject field enter: From +1XXXXXXXXXX (Enter the phone number that you would like the SMS to be sent from)
    • Note: The phone number entered here MUST have the +1 at the front of the phone number, with no dots, spaces or dashes.
  3. Type out your message. Removing any signatures or images that would be attached to the message.
  4. Click Send.

Note: Messages should be sent in Plain Text, all signatures removed, and no double spaces/line breaks. These can cause parts of the message to be missed.


Sending MMS(COMING SOON!):

  1. Open a new email message, in the To: field, enter the phone number, without dashes, dots or spaces @(company domain)  Ex: 4255551234@testcompany.sms.audian.com
  2. Leave the Subject field blank.
  3. Type out your message. Removing any signatures or images that would be attached to the message.
  4. Attach the images to be sent, these files MUST be mms1, mms2, etc.  Note: (This could be jpg/png/gif/tiff/Word Docs) File name needs to have mms(#) for the file name.  Any files that do not meet this requirement will be removed from the message.
  5. Click Send.

Note: Messages should be sent in Plain Text, all signatures removed, and no double spaces/line breaks. These can cause parts of the message to be missed.