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Features:

This article will show you how to do the following.

  • Force Record Entire Account: Allows an admin to enable call recording over the entire account.
    • This includes calls into the main numbers and call's made outbound.
  • Force Record all Users on Account: These settings force all users on the account that are set to default call recording and allows an admin to enable call recording across the entire account quickly.
  • Storage Settings: Allows accounts to save their call recording on an AWS S3 server instead of saving recordings on audian servers.

Force Record Entire Account:

Allows an admin to enable call recording over the entire account.

  • Inbound Calls: This allows an account to record incoming calls to the main number and users with numbers from outside the Audian network.
  • Outbound Calls: This allows calls made from users to numbers outside the Audian network to be recorded.

Force Record All Users on Account:

These settings force all users on the account that are set to default call recording and allows an admin to enable call recording across the entire account quickly.

Force Record All Users on Account:

Allows accounts to save their call recording on an AWS S3 server instead of saving recordings on audian servers.

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