Features
- Filter By User/Supervisor: Clicking on either Supervisor or Users at the top right of the screen will filter the list by what is selected which will allow an admin to manage user settings easier.
- Search Bar: Allows an admin to narrow down the list of users.
- User Table: Allows an admin to see which users are supervisors or general users and what call recording settings are enabled.
- User Supervisor Settings: Allows an admin to specify what call recordings a user sees when they log into the Call Recording app.
- User Recording Settings: Allows an admin to set users' recording settings to either account default or overridden. See Account Settings article for more information on Account Default settings.
A user on the account must be an admin to see and access making changes to the User Settings tab.
Call Recording Direction Icons:
In the Inbound and Outbound columns display what recording settings are enabled for that user.
Icon Colors:
- Blue: User Manual Settings
- Green: Account Forced User Settings
User Manual Settings(Blue) override Account Forced User Settings(Green)
| Icon | Direction | Type | Description |
|---|---|---|---|
| Inbound | Onnet | Records user incoming calls from another user on the Audian Network like ext to ext calls. |
| Inbound | Offnet | Records user incoming calls from a number from outside the Audian Network like a cell phone. |
| Outbound | Onnet | Records user outbound calls to another user on the Audian Network like ext to ext calls. |
| Outbound | Offnet | Records user outbound calls to a number outside the Audian Network like calling a cell phone. |
| Inbound | Offnet | Records account level incoming calls. |
| Outbound | Offnet | Records account level outbound calls. |
| Inbound Outbound | NA | User is not being recorded for this direction. |
