Features:
This article will show you how to do the following.
- Force Record Entire Account: Allows an admin to enable call recording over the entire account.
- This includes calls into the main numbers and call's made outbound.
- Force Record all Users on Account: These settings force all users on the account that are set to default call recording and allows an admin to enable call recording across the entire account quickly.
- Storage Settings: Allows accounts to save their call recording on an AWS S3 server instead of saving recordings on audian servers.
Articles:
Force Record Entire Account:
Allows an admin to enable call recording over the entire account.
- Inbound Calls: This allows an account to record incoming calls to the main number or any users from numbers outside the Audian network.
- Outbound Calls: This allows calls made from users to numbers outside the Audian network to be recorded.
- Note: This does not record calls made from a user to another user via extensions. To do this, see Force Record All Users on Account.
Force Record All Users on Account:
These settings force all users on the account that are set to default call recording and allows an admin to enable call recording across the entire account quickly.
Storage Settings:
Allows accounts to save their call recording on an AWS S3 server instead of saving recordings on audian servers.
