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Description:

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This article will show you how to

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do the following.

  • Verify that a phone is registered

Methods:

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Excerpt
Warning

Only users with administrator privileges have access to the steps below.

  1. Log into https://portal.audian.com/
  2. Hover over VoIP Services.
  3. Hover over Advanced.
  4. Click DevicesLogin to the Audian Portal.
  5. Click the 9 square button at the top right of the screen.
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  6. Click on the Smart PBX app.
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  7. Click Devices on the left.
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  8. The devices will be listed on the left side.
    1. Red: Phone is unregistered.
    2. Green: Phone is registered.
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Steps if not registered:

Excerpt
  1. Reboot the phone, unplug any power or Ethernet cables for 5-10 seconds.
  2. Verify cables are plugged in and where they go.
  3. Check phone for IP address. (See Article: How To - Find MAC or IP Address on Phones)
  4. If IP address is found, start a remote session, log into that IP address.
  5. Check the provisioning URL for the device is the correct one for the company. (See Article: /wiki/spaces/SUPD/pages/1578081)