Members must be added to the Members List before they will be available to be added to a Call Queue. See Article: How to - Add Users to Members list- Login to the Audian Portal.
- Click the 9 square button at the top right of the screen.
 - Select the Call Center Pro application.
 - Click the Call Queue.
 - Click the Settings icon, and then select Edit Queue Settings.

- Select Member Assignment from the options on the left.
 - Select the Members, and then click Assign to Queue.
 - Once the members have been added to the Queue, click Next at the bottom.
Image Added - From the Summery page, scroll down, and then click Update Queue.
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