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Info
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In the Inbound and Outbound columns display what recording settings are enabled for that user.

Icon Colors:

  • Blue: User Manual Settings
  • Green: Account Forced User Settings
Info

User Manual Settings(Blue) override Account Forced User Settings(Green)

IconDirectionTypeDescription

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InboundOnnetRecords user incoming calls from another user on the Audian Network like ext to ext calls.

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InboundOffnetRecords user incoming calls from a number from outside the Audian Network like a cell phone.

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OutboundOnnetRecords user outbound calls to another user on the Audian Network like ext to ext calls.

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OutboundOffnetRecords user outbound calls to a number outside the Audian Network like calling a cell phone.

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InboundOffnetRecords account level incoming calls.

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OutboundOffnetRecords account level outbound calls.

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Inbound

Outbound

NA
User
The user is not being recorded
for
in this direction.

Supervisor Settings:

Info
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User Supervisor Settings: Allows an admin to specify what call recordings a user sees when they log into the Call Recording app.

  1. Click on the Supervisor Settings iconImage Added
  2. Enable or Disable the setting with the toggle at the top.
  3. Drag and Drop users to the supervised section that this supervisor will supervise.
    1. Drag them back to the Available Users section to remove them from the supervised list.
  4. Click the Save Changes button to apply the changes.

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User Settings:

Info
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