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Eric Ronhovde

Eric Ronhovde

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Issue:

Description:

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This article will show you how to

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do the following:

  • Troubleshoot inbound call failures to the Audian network. 

Inbound call failures can be characterized by the error you hear when calling the

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number which are listed below.

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Methods:

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title1. Fast busy
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  1. Replicate the issue by calling the number in question on a cell phone.

    • If the call goes through try calling the number in question again from the line that failed .

    • If doesn’t work call
Audians
    • Audian's technical support 844-611-6110, Opt 2.
  • Audian Support Click Here
    • Expand
    title2. Call Quality
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    Inbound and Outbound call audio cutting in and out, all audio disappears but call is still showing connected.

    See Article:T: Call Quality Troubleshooting

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    title3. Call Cannot be Completed as Dialed
    		Coming Soon
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    1. Get examples of failed inbound calls.
    2. Check call logs.
      • Look for examples of a call coming in and then trying to transfer/forward to an incorrect extension
    3. Check to see if we own the number being called.
    4. Replicate the issue by calling the number in question on a cell phone.

      • If the call goes through, try calling the number in question again from the line that failed.

      • If doesn’t work call Audian's technical support 844-611-6110, Opt 2.
    Expand
    title4. Call Routes to the Wrong Person/Company
    		Coming Soon
    Info
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    1. Get examples of failed inbound calls.
    2. Check call logs.
    3. Check for forwarding settings on device and in Smart PBX.
    4. Replicate the issue by calling the number in question on a cell phone.

      • If the call goes through, try calling the number in question again from the line that failed.

      • If doesn’t work call Audian's technical support 844-611-6110, Opt 2.