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Description:

Tip
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This article

outlines how to verify if a device on 1.0 has picked up its reg.cfg file for portal 2.0. Sometimes these generated config files can break and will show "Lost My Pie".

will show you how to do the following:

  • View the configuration file for a device
Note

Before the config file will generate you need to build out a user and assign them to a device.

...

the device will need to be assigned to a user

Method:

Info
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  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
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  3. Click on the Smart PBX app.
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  4. Click Devices on the left.
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  5. Click the Edit icon
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  6. Click Config File button.
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  7. A new tab will open showing the full configuration file for that device.
    • Note: If a 404/File not found error is returned, close the tab and then click Save Changes for that device. Edit the device again and then the Config File should be displayed.


Info
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Expand
titleManual method
  1. Navigate to http://q.audian.com/p/MAC-reg.cfg
    1. http://q.audian.com/p/0004f218f0cf-reg.cfg is an example.
  2. If you get "Lost my Pie" Or "HTTP Error 500" It is broken.
    1. Right now there is no troubleshooting methods besides
ask Pramod to fix
    1. emailing 611@audian.com.