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Description:

This article will show you how to transfer calls. There are two types of call transfers which are Live and Blind.

  • Live Transfers allow you to talk to the extension you dialed before you press the Transfer button.
  • Blind Transfers allow you to transfer the call to the extension quickly if you do not need to talk to them before transferring.

Live Transfers:

  1. Answer the incoming call
  2. Put the call on Hold using the left soft-key button.
  3. Press the Transfer button
  4. Enter the extension you want to transfer to.
  5. Press Send to dial the ext then wait for the phone to ring.
  6. Press Transfer

Blind Transfer:

  1. Answer the incoming call
  2. Put the call on Hold using the left soft-key button.
  3. Press the Transfer button.
  4. Press the Blind button.
  5. Enter the extension you want to transfer to.
  6. Press Send, the phone will not ring and the call will transfer before disconnecting your line.
 Video Walkthrough

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