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Issue:

This article will show you how to troubleshoot call quality (also known as QOS) issues. 

What is QOS?

  1. Choppy Audio
  2. Dropped Calls
  3. Audio Delay
  4. Speech Echo

What causes QOS?

  1. Users Internet Provider
    • Insufficient Internet Speed
    • Packet Loss
    • Jitter
    • Delay
  2. Users Network Equipment
    • Incompatible Router
    • Bandwidth Management Settings
  3. Audian Network

Troubleshooting:

 1. Verify Basic Questions


  1. How long has this been going on?

    This is important to determine if the issue has been on going or has just started happening.

  2. What is happening?
    • Choppy Audio
    • Dropped Calls
    • Audio Delay
    • Speech Echo
 2. Call Quality

Coming Soon

 3. Call Cannot be Completed as Dialed

Coming Soon

 4. Call Routes to the Wrong Person/Company

Coming Soon

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