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Description:

Tip

This article will show you how to do the following.

  • Check call logs for Recovery_on_timer

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  • errors

Methods:

Info
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  1. Reboot the phone by unplugging the phones power and

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  1. plugging it back in.
  2. Place a test call

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  1.  after the phone

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  1. is finished rebooting.

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  1. Login to the Audian Portal
  2. Click

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  1. the 9 square button at the top right of the screen.
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  1. Click on the Smart PBX app.
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  2. Click Call Logs

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  1. Image Added
  2. Click the Custom filter option at the top.
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  3. Select the 

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  1. date range of the calls

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  1. , and then click Filter.
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    • When downloading the call log it include all calls within the time range.
  2. Click on

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  1. the desired call to expand the records.
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  2. Verify if the

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  1. Hangup Cause shows as Recovery_on_timer.
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    • If calls are getting a Recovery_on_

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    • timer it may be an issue with the firewall or ALG.

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