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Tip

This article lists one-off phone issues relating to Polycom phones

Issues:

Issue
Troubleshooting
DescriptionSolution
Attendant CallsCalling an extension causes another phone to
ring.
  • Remove the feature key of the user(2) who should be getting the call from the person's phone(1) that is ringing.
    • Reboot the phone and do a test call.If the person's phone(2) who should not be ringing does not
    ring
    then re-add the feature key
    .
    1. On phone
    2
    1. go to settings and select Basic.
    2. Scroll down to Ring Type and set Attendant Calls to Silent Ring.
    Unassigned DeviceDevice shows proper date/time but unassigned for userIn Smart PBX, make sure that user has an extension assigned.