Polycom Troubleshooting

Owned by David Klein
Last updated: Jun 25, 2019 by Eric Ronhovde

Description:

This article lists one-off phone issues relating to Polycom phones

Issues:

IssueDescriptionSolution
Attendant CallsCalling an extension causes another phone to ring.
  1. On phone go to settings and select Basic.
  2. Scroll down to Ring Type and set Attendant Calls to Silent Ring.
Unassigned DeviceDevice shows proper date/time but unassigned for userIn Smart PBX, make sure that user has an extension assigned.