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Polycom Troubleshooting

Polycom Troubleshooting

Jun 25, 2019

Description:

This article lists one-off phone issues relating to Polycom phones

Issues:

Issue

Description

Solution

Issue

Description

Solution

Attendant Calls

Calling an extension causes another phone to ring.

  1. On phone go to settings and select Basic.

  2. Scroll down to Ring Type and set Attendant Calls to Silent Ring.

Unassigned Device

Device shows proper date/time but unassigned for user

In Smart PBX, make sure that user has an extension assigned.