Description:This article will show you how to transfer calls. There are two types of call transfers which are Live and Blind. | Tip |
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- Live Transfers allow you to talk to the extension you dialed before you press the Transfer button.
- Blind Transfers allow you to transfer the call to the extension quickly if you do not need to talk to them before transferring.
- Transfer calls to Voicemail allows you to transfer a call directly to another users voicemail box.
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Live Transfers:| Info |
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| - Answer the incoming call
- Press the Transfer button
- Enter the extension you want to transfer to.
- Press Send to dial the ext, OR You may wait for the phone to ring.
- Speak to the person you are transferring to, to advise them of the transfer.
- Press Transfer or Hang Up When you are ready to transfer the call.
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Blind Transfer:| Info |
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| - Answer the incoming call
- Press the Transfer button.
- Press the Blind button.
- Enter the extension you want to transfer to.
- Press Send, the phone will not ring and the call will transfer before disconnecting your line.
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Transfer to Voicemail:| Info |
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| - While on an active call, tap the More softkey, if More does not appear, move to next step.
- Tap the Xfer2VM softkey.
- Enter the Extension that you want to transfer the call to, and then tap the Enter softkey.
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