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4 Call Routes to the Wrong Person/Company
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titleChoppy Audio


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  1. How long has this been going on?

    1. New Issue

    2. Pre-existing issue

  2. Is the issue intermittent or consistent?
    1. Intermittent: The issue will go away and come back randomly.

    2. Consistent: The issue is happening all the time.

  3. How many users are being affected?

    1. A Single User
    2. Multiple Users
    3. All Users
  4. Who is reporting the choppy audio?
    1. Sender (Outbound): The Audian user sounds choppy to the other person on the line when they talk.
      • The Audian user is uploading their voice to the internet and could be a bandwidth issue on the upload speed.
    2. Receiver (Inbound): The person talking to the Audian user sounds choppy when they talk.
      • The Audian user is downloading the other persons voice from the internet and could be a bandwidth issue on the download speed.
    3. Both
      • This would most likely be a packet loss or network over utilization.
  5. Setup ping tests.
  6. Gather Call examples
  7. Packet Capture - GET ARTICLE


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Expand
titleSingle User Intermittent


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Expand
title1. Reboot the phone

Reboot The Phone by unplugging the phones phone's power and plug it back in.


Expand
title2. Test the phone by placing an out bound call.

Reboot The Phone by unplugging the phone's power and plug it back in.




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titleAll User Intermittent


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Expand
title1. Reboot the phones

Reboot The Phone by unplugging the phone's power and plug it back in.



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Expand
title
2.
Coming Soon
Reboot the router

Reboot the router or firewall by unplugging the device and plug it back in.