Page Comparison

1. New Issue

2. Pre-existing issue

1. Intermittent: The issue will go away and come back randomly.

2. Consistent: The issue is happening all the time.

How many users are being affected?

1. A Single User
2. Multiple Users
3. All Users

1. Sender (Outbound): The Audian user sounds choppy to the other person on the line when they talk.
   • The Audian user is uploading their voice to the internet and could be a bandwidth issue on the upload speed.
2. Receiver (Inbound): The person talking to the Audian user sounds choppy when they talk.
   • The Audian user is downloading the other persons voice from the internet and could be a bandwidth issue on the download speed.
3. Both

• • This would most likely be a packet loss or network over utilization.