• Choppy Audio: Is most often an issue with the ISP experiencing minor delay or packet loss which is common and usually goes away by the next business day or the customer bandwidth (the network speed) is being over utilized and dropping audio packets.
• Dead Air
• Dropped Calls: is often a result of the ISP dropping audio packets or
• Audio Delay
• Speech Echo

1. New Issue

2. Pre-existing issue

1. Intermittent: The issue will go away and come back randomly.

2. Consistent: The issue is happening all the time.

How many users are being affected?

1. A Single User
2. Multiple Users
3. All Users

1. Sender (Outbound): The Audian user sounds choppy to the other person on the line when they talk.
   • The Audian user is uploading their voice to the internet and could be a bandwidth issue on the upload speed.
2. Receiver (Inbound): The person talking to the Audian user sounds choppy when they talk.
   • The Audian user is downloading the other persons voice from the internet and could be a bandwidth issue on the download speed.
3. Both

• • This would most likely be a packet loss or