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title1. Verify Basic Questions
Info
iconfalse
  1. What is happening?
    • Choppy Audio: Is most often an issue with the ISP experiencing minor delay or packet loss which is common and usually goes away by the next business day or the customer bandwidth (the network speed) is being over utilized and dropping audio packets.
    • Dead Air
    • Dropped Calls: is often a result of the ISP dropping audio packets or
    • Audio Delay
    • Speech Echo
This is important to determine if

    1. IF the issue just started happening ask if it is:

      1. Intermittent: The issue will go away and come back randomly.
      2. Consistent: The issue is happening all the time.
    2. IF the issue has been going on
going or has just started happening.
  • What is happening?
    • Choppy Audio
    • Dropped Calls
    • Audio Delay
    • Speech Echo
    • Expand
    titleChoppy Audio

    1. How long has this been going on?

    Note
    Expand
    title2. Call Quality
    Coming Soon
      1. for a week or longer then find out if the issue is:
        1. Intermittent: The issue will go away and come back randomly.
        2. Consistent: The issue is happening all the time.

      2. How many users are being affected?

        1. A Single User
        2. Multiple Users
        3. All Users
        This issue just startedIntermittentConsistent

        A Single User

        		Reboot PhoneReboot Phone

        Multiple Users

        		Network TestsNetwork Tests
        All UsersNetwork TestsNetwork Tests


    Expand
    title3. Call Cannot be Completed as Dialed

    Coming Soon

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