Choppy Audio: Is most often an issue with the ISP experiencing minor delay or packet loss which is common and usually goes away by the next business day or the customer bandwidth (the network speed) is being over utilized and dropping audio packets.
Dead Air
Dropped Calls: is often a result of the ISP dropping audio packets or
Audio Delay
Speech Echo
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Choppy Audio
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How long has this been going on?
IF the issue just started happening ask if it is:
Intermittent: The issue will go away and come back randomly.
Consistent: The issue is happening all the time.
IF the issue has been going on for a week or longer then find out if the issue is:
Intermittent: The issue will go away and come back randomly.