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  1. How long has this been going on?

    1. IF the issue just started happening ask if it is:

      1. Intermittent: The issue will go away and come back randomly.
      2. Consistent: The issue is happening all the time.
    2. IF the issue has been going on for a week or longer then find out if the issue is:
      1. Intermittent: The issue will go away and come back randomly.
      2. Consistent: The issue is happening all the time.

    3. How many users are being affected?

      1. A Single User
      2. Multiple Users
      3. All Users
      This issue just startedIntermittentConsistent

      A Single User

      		Reboot PhoneReboot Phone

      Multiple Users

      		Network TestsNetwork Tests
      All UsersNetwork TestsNetwork Tests
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This thing

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title4. Call Routes to the Wrong Person/Company

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