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Network Tests
Expand
titleChoppy Audio
  • ConsistentWho is reporting the choppy audio?
    1. Sender (Outbound): The Audian user sounds choppy to the other person on the line when they talk.
      • The Audian user is uploading their voice to the internet and could be a bandwidth issue on the upload speed.
    2. Receiver (Inbound): The person talking to the Audian user sounds choppy when they talk.
      • The Audian user is downloading the other persons voice from the internet and could be a bandwidth issue on the download speed.
    3. Both
      • This would most likely be a packet loss or full on network over utilization.
    • Info
    iconfalse
    1. How long has this been going on?

      1. IF the issue just started happening ask if it is:

        1. Intermittent: The issue will go away and come back randomly.
        2. Consistent: The issue is happening all the time.
      2. IF the issue has been going on for a week or longer then find out if the issue is:

        New Issue

      3. Pre-existing issue

    2. Is the issue intermittent or consistent?
      1. Intermittent: The issue will go away and come back randomly.

      2. Consistent: The issue is happening all the time.

    3. How many users are being affected?

      1. A Single User
      2. Multiple Users
      3. All Users
    		This issue just startedIntermittent

    		SenderReceiverBoth

    A Single User

    Reboot Phone

    Verify Handset Works

    Reboot Phone

    Verify Handset Works


    Multiple Users

    		Network Tests

    Speed Test

    Ping



    All Users
    Network TestsNetwork Tests



    Expand
    titleSingle User Intermittent
    Info
    iconfalse
    Expand
    title1. Reboot the phone

    Reboot The Phone by unplugging the phones power and plug it back in.

    Expand
    title2. Test the phone by placing an out bound call.

    Reboot The Phone by unplugging the phones power and plug it back in.



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