The maximum file size for virtual faxing is 15mb, however many email servers will block emails with files/attachments over 10mb OR 50 pages.
If an outbound fax fails, first call the number with your phone to see if it is bad/busy or if someone picks it up (happens all the time).
Using the portal method will generally give the most reliable results because we aren’t relying on an email carrier
Each page of a fax can take up to 5 minutes depending on the other parties fax equipment. (A 100 page fax can take up to 8 hours to send
If your scan is very large, we recommend making sure it is being scanned as “black and white” not grayscale or color and in a PDF or TIFF format
Faxing depends on both our system and who you are sending it to working together. If the remote system fails it will cause the fax to fail
Any information entered into the Subject OR Body fields of the email will be lost. Only the file attached will be sent. It is recommended that you add any needed cover letters to the file being attached.
Methods:
Info
icon
false
Expand
title
Email Method
Info
icon
false
In order for the service to work, you can only send faxes through an authorized email address. If you receive errors when attempting to fax please call Audian to add you to the authorized list.
Subject: Doesn't matter, this information is not sent to the receiving party.
Body: Should be left blank, Anything typed here is not sent to the receiving party.
Attach the document you would like to fax.
If a Cover Letter needs to be sent, this should be included in the .pdf/.tiff file that is being sent OR the Fax Manager application can be used via the Audian Portal. (See Below)
Attachments may be sent in PDF and TIFF formats.
Press Send.
Afterwards, you should receive a confirmation email.
Info
icon
false
Expand
title
Audian User Portal Method
Info
icon
false
Note
In order for this method to work an account admin must first enable the Faxbox User feature on the user wanting this service.
This is strictly a user level fax option, where a user/extension has their own personal fax number.
Click the 9 square button at the top right of the screen.
Select the Fax Manager application.
Select Outbound Faxes at the top.
Select the preferred fax box from the drop down list of available fax boxes.
Click the Send a Fax button at the top right.
Enter the phone number that you would like to send the fax to.
If the Create Cover Letter toggle is enabled, you will be prompted to enter the information for who the fax is for, who it is from and any cover letter message you might like.
Click the Upload PDF button, select the file/s that you would like to send.
Click Preview Fax.
You will now be shown a preview of the fax that is to be sent, with any cover letter if selected. Click the Send Fax button at the bottom of the window.
Info
icon
false
Expand
title
Audian User Portal Method
Info
icon
false
Note
In order for this method to work an account admin must first enable the Faxbox User feature on the user wanting this service.
This is strictly a user level fax option, where a user/extension has their own personal fax number.
