Yealink - How To Transfer Calls

Basic Instructions:

1. Press the soft key labeled “Transfer” 
2. Dial the extension or 10 digit phone number.
3. Press the “Dial” key.

Warm Transfer:

Warm transfers are transfers where you speak with the person you are trying to transfer a call to before you transfer.

1. Press the “Transfer” soft key
2. Dial the number you wish to transfer
3. Wait for the person to receive the call.
4. Press the Transfer soft key when you are ready.

Cold Transfer:

Cold transfers are when you transfer a call without speaking to that person.

1. Press the “Transfer” soft key
2. Dial the number you wish to transfer
3. Press the “Transfer” soft key again.