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Description:

This landing page outlines all of the Polycom VVX300 phone features.

How To Articles:

 How To Change a Voicemail Greeting

Description:

This article explains how to change a users voicemail greeting.

Want a professional voice greeting? Dial 611 and Audian will record that greeting for you.

 Step By Step
  1. Press the Voicemail button
  2. Enter your password and press #
  3. Press 5 to change your greeting
    1. Press 1 to record your away greeting.
    2. Press 2 to record your name
  4. Record your greeting and press any key to stop recording.
    1. Press 1 to save your greeting.
    2. Press 2 to replay your greeting.
    3. Press 3 to re-record your greeting.
 Video Walkthrough

 How To Check Voicemail

Description:

This article will show you how to check voicemail on a Polycom VVX300.

Not sure what what your voicemail PIN is? Dial 611 and Audians support team will help you.

 Step By Step
  1. Press the Voicemail button located on the left side of the phone.
  2. Enter your PIN number
  3. Press #
 Video Walkthrough

 How To Enable/Disable Do Not Disturb

Description:

Do Not Disturb allows you to send calls straight to voicemail.This feature is useful when a user does not want their phone to ring.

Enabled DND is a common support call where the user is not receiving inbound calls. To resolve the issue verify that DND is disabled.

 Step By Step
  1. Press the DND soft-key located on the middle right of the screen.
    1. Notice that a phone icon will appear on the top right of the screen.
  2. Press the DND soft-key again to disable it.
    1. The phone icon will disappear.
      1. You can toggle the button tell you see the phone icon and then press it one more time to disable it.
 Video Walkthrough

 How To Make a 3 Way Call

Description:

This article will show you how to place a 3 way call.

 Step By Step
  1. Press New Call
  2. Dial the phone number or ext
  3. Press Send
  4. Place the call on Hold
  5. Press New Call and dial the next phone number or ext.
  6. Press More
  7. Press Join and both calls will join together.
    1. Press Split to separate the 2 calls and then use the up and down arrow to highlight the caller you want to talk to followed by the Resume soft-key on the left.
 Video Walkthrough

Coming Soon

 How To Park a Call

Description:

This article outlines how to park a call and retrieve a call.

You can also park calls by putting a call on hold and transferring the call to *31 or *32.

 Step By Step
  1. Press the DND soft-key located on the middle right of the screen.
    1. Notice that a phone icon will appear on the top right of the screen.
  2. Press the DND soft-key again to disable it.
    1. The phone icon will disappear.
      1. You can toggle the button tell you see the phone icon and then press it one more time to disable it.
 Video Walkthrough

 How To Place a Call on Hold

Description:

This article will show you how to place a call on hold with a Polycom VVX300.

 Step By Step
  1. Once on a call is established the Hold soft-key will appear on the phone.
  2. Press the Hold soft-key to place the call on hold.
  3. Press Resume to take the call off hold.
 Video Walkthrough

 How To Setup Forwarding

Description:

This article outlines how to setup call forwarding on a VVX300.

Setting up forwarding on the phone can only be disabled from the phone.

 Step By Step
  1. Press the Forward soft-key.
  2. Select one of the forwarding optionspressing up and down on the navigation pad the Select soft-key.
    1. Call Forward Always: This will forward all incoming calls to the forwarding number programmed in the phone.
    2. Call Forward No Answer: This will forward calls if the user does not answer the phone.
    3. Call Forward Busy: This will forward the call if the user is on a call and a incoming call comes in.
  3. Enter the number you would like to forward to.
    1. Press the << soft-key button to delete an existing number.
  4. Press the Enable soft-key to confirm the forwarding number and enable the feature.
    1. To Disable forwarding follow steps 1-2 and press the soft-key on the right that says Disable.
 Video Walkthrough

Coming Soon

 How To Setup Voicemail

Description:

This article will show you how to setup voicemail for the first time on a Polycom VVX300

Want a professional voice greeting? Dial 611 and Audian will record that greeting for you.

 Step By Step
  1.  Press the voicemail button located to the left.
  2. The phone will ask for you to enter your password and press #.
    1. Audian Default Password: 1234
  3. The system will require that you enter in a new password and confirm it by pressing #.
  4. Next the system will request to setup your voicemail greeting.
  5. Once you have recorded your greeting you can!
    1. Press 1 to save your greeting.
    2. Press 2 to replay your greeting.
    3. Press 3 to re-record your greeting.
  6. Once you have saved your greeting you can hang up the phone.
 Video Walkthrough

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