Description:
This article will show you how to fatory reset a Polycom phone using eith the manual method or the web UI method.
Polycom Web UI Method
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This method only works for for Polycom firmware 4.0.9.0509 - 4.0.9.0509 has a grey and black UI.
- SIPIP is black and red and does not support this method.
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- Locate the phones IP address using the following method.
- IP Series: Press Menu>2>2>1 on the phone.
- VVX Series: Press Home>Settings>4>1>1
- Open a web browser and type in the IP address.
- Select Admin
- Password: 456 (This is Polycoms default password)
- Scroll over Utilities
- Select Phone Backup & Restore
- Click Global Settings
- Click Restore
- Click Yes to restore to factory settings.
- The phone will then factory reset and reboot.
- Click here to provision the phone.
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Polycom Manual Method
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This method can take a few tries in order to be successful. IF you do not see the "Enter Password" screen then try again. |
Polycom VVX Series| Info |
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| Models: VVX 300, 310, 400, 410, 500, 600: Press 1, 3, and 5 dial pad keys - From the Main Idle Screen (Where you can make a call) Hold down the buttons relating to the phone model listed above until it beeps or says "Enter Password"
- Make sure no Asterisks are on the screen, indicating that characters had already been typed in for the password.
- If there are asterisks on the screen, press the "<<" Key that's on the screen to delete them.
- Type in the password 456 and Press Enter.
- Click here to provision the phone.
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Polycom IP Series| Info |
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| Models: 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: Press 1, 3, 5, and 7 dial pad keys Models: 550, 560, and 650, and VVX 1500: Press 4, 6, 8, and * dial pad keys Models: 6000: Press 6, 8, and * dial pad key - From the Main Idle Screen (Where you can make a call) Hold down the buttons relating to the phone model listed above until it beeps or says "Enter Password"
- Make sure no Asterisks are on the screen, indicating that characters had already been typed in for the password.
- If there are asterisks on the screen, press the "<<" Key that's on the screen to delete them.
- Type in the password 456 and Press Enter.
- Click here to provision the phone.
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