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Describe what this ticket is for.

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Tip

This method only works for for Polycom firmware 4.0.9.0509

Locate the phones IP address using the following method.
1. IP Series: Press Menu>2>2>1 on the phone.
2. VVX Series: Press Home>Settings>4>1>1
Open a web browser and type in the IP address.
1. Select Admin
2. Password: 456 (This is Polycoms default password)
Scroll over Utilities
Select Phone Backup & Restore
Click Global Settings
Click Restore
Click Yes to restore to factory settings.
The phone will then factory reset and reboot.

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Tip
This method can take a few tries in order to be successful. IF you do not see the "Enter Password" screen then try again.

Info

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Models: VVX 300, 310, 400, 410, 500, 600: Press 1, 3, and 5 dial pad keys

From the Main Idle Screen (Where you can make a call) Hold down the buttons relating to the phone model listed above until it beeps or says "Enter Password"
Make sure no Asterisks are on the screen, indicating that characters had already been typed in for the password.
If there are asterisks on the screen, press the "<<" Key that's on the screen to delete them.
Type in the password 456 and Press Enter.

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Models: 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: Press 1, 3, 5, and 7 dial pad keys

Models: 550, 560, and 650, and VVX 1500: Press 4, 6, 8, and * dial pad keys

Models: 6000: Press 6, 8, and * dial pad key

From the Main Idle Screen (Where you can make a call) Hold down the buttons relating to the phone model listed above until it beeps or says "Enter Password"
Make sure no Asterisks are on the screen, indicating that characters had already been typed in for the password.
If there are asterisks on the screen, press the "<<" Key that's on the screen to delete them.
Type in the password 456 and Press Enter.

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