How To - Enable Hot Desking

Owned by Eric Ronhovde
Last updated: May 18, 2021

Description:

Hot Desking allows customers to virtually move their phone to another station at any time. This feature is incredibly useful for companies that have employees working in multiple offices, or offices where there are more employees than desks.

This article will show you how to do the following.

  • Setup Hot Desking for a user
  • Star ( * ) codes for logging in and out of phones

Methods:

 Enable Hot Desking feature
  1. Login to the Audian Portal
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click Users.

  5. Click the User Features field.
  6. Click the Hot Desking feature.

  7. Click the Disabled toggle switch to Enable.

  8. Assign a 4+ digit Hot Seat ID for this user.
  9. Enable options as preferred.

  10. Click Save Changes.

Hot-Desking Log-In (*11)

This User Feature Code allows you to log-in to a phone. When dialed, the caller will enter their ID (and optionally a pin). Upon successful completion, the phone from which they enabled hot-desking will function like the user’s phone, now ringing when they receive a call, get updates about voicemail.
To enable:

  1. Dial *11 from the phone
  2. If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #
  3. You will hear a confirmation that Hot Desking has been enabled.

Hot-Desking Log-Out (*12)

This User Feature Code allows you to log-out of a phone. Just as logging into the phone, once a user has entered their ID and optional pin, the phone will cease to receive their inbound calls, voicemail updates, and other features. Inbound calls will likely go straight to voicemail (unless the user is permitted to be logged into multiple phones at once).
To disable:

  1. Dial *12 from the phone
  2. If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #
  3. You will hear a confirmation that Hot Desking has been disabled.

Toggle Hot-Desking (*13)

This User Feature Code allows you to toggle the current state of the user’s devices. If logged out, toggling logs the user into owned devices. If logged in, toggling logs the user out of all the devices they’re logged into, and vice versa.

  1. Dial *13 from the phone
  2. If the user has a PIN configured, there will be a voice prompt requesting the PIN. Enter it, followed by #
  3. You will hear a confirmation that Hot Desking has been enabled/ disabled.