One Button Transfers - Polycom VVX Series phones

Owned by Eric Ronhovde
Last updated: Nov 30, 2021
3 min read

Description:

This article will show you how to do the following:

  • Enabling One Button transfer on Polycom devices

Methods:

For one button transfers to be enabled on a Polycom device, you will also need to make sure that that device has Set Blind Transfer as Default enabled as well. This is done from the same menu.

  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click Devices on the left.
  5. Click the Edit icon for the device.
  6. First click Advanced at the top, and then select Miscellaneous.
  7. Next, enable Set Blind Transfer as default, and 
  8. Finally, click Save and Restart.



Definitions

Blind Vs Attended Transfers: Blind transfers are where you do not speak with the party  receiving  the call prior to the transfer, Attended transfers, will be able to speak with the person receiving the call prior to finishing the transfer and is the Default transfer mode when using the Transfer softkey at the bottom of the screen.

Set Blind Transfer as default: This option is required for One Touch transfers to work, this changes how the Transfer softkey at the bottom of the screen works. Setting this to Blind by default instead of Attended.