How To - Change Voicemail Greeting - SPBX

Owned by Eric Ronhovde
Last updated: Aug 07, 2020

Description:

This article will show you how to do the following:

  • Change the file being used for Voicemail greetings

Methods:

  1. Login to the Audian Portal.
  2. Click the 9 square button at the top right of the screen.
  3. Click on the Smart PBX app.
  4. Click Voicemail Boxes on the left side of the screen.
  5. Click the Edit icon for the preferred Voicemail box.
  6. Click Advanced at the top, and then click Greeting Media.
  7. Select Unavailable or Temporary from the top.

    • Note: Temporary greetings will override the normal Unavailable greeting. Set the Temporary greeting to - None - to revert to the normal greeting.
  8. Select the type of greeting to be used:
    • Text to Speech: This option allows users to type out their voicemail greeting and have it translated into and audio file.
    • Choose from Existing Media Files: This option is shown by default, if there is an existing greeting set it will be shown here.
    • Upload your own Files: This option allows users to upload their own .wav or .mp3 files to be used.
      • Note: There is an 8MB maximum file size limit.
    • Record it from the Browser: This option allows users to record a greeting from their computer using the microphone attached to the computer.
      • Note: This option is only available in the Chrome browser.
    • Record it over the Phone: This option gives steps to record the voicemail greeting over any phone.
  9. Click Save Changes.